Innovative 5-Star Products That Improve
People’s Lives, Every Day.
We deploy a wide variety of tools to understand what consumers need today and will desire tomorrow. We constantly analyze consumers’ interactions with small home appliances and leverage consumer reviews across multiple platforms, which we refer to as our “always on” approach. In 2024, we interacted with more than 275,000 consumers during our product development process.
4.3 Stars 
4.7 Stars
Our global average product rating was 4.3 out of 5 stars.
Consumers rated their satisfaction with SharkNinja Customer Service a 4.7 out of 5 stars on average.
Circular Economy
Traditional linear production, consumption and disposal models are no longer sustainable. We’re reimagining the product life cycle to extend product longevity and designing products for refurbishment and recycling.
EFFICIENT
Material
Efficiency
Our product design teams look to leverage lightweight components, require fewer parts and reduce manufacturing steps, which in turn helps to reduce costs and assembly times.
MULTIFUNCTIONAL
Multifunctional
Products
Multifunctional products combine multiple appliances into one, using a singular motorized base with different attachments.
DURABLE
Product Durability
We design products to meet our quality standards for performance and durability.
REPAIRABLE
Product Repairability
Since 2019, we have refurbished 4.4 million units, giving more than 85% of our returned products a second life.
RENEWED
Refurbishment
We design products for easy maintenance and are working to improve product repairability.
Achievements
- Adopted new repairability design requirements for new product development
- Expanded returns refurbishment program to Canada, Germany, Netherlands, Belgium and Luxembourg
Goals
- Implement modular and repairability design requirements in five product categories in 2025
- Expand the returns refurbishment program to Nordic and Central Eastern European countries in 2025
Ninja FlexFlame™
Our FlexFlame™ outdoor propane grill is designed to be repairable by making many of its parts easy to disassemble, remove and replace.
Packaging
We are committed to adopting more sustainable packaging solutions, including reducing materials per product and replacing non-recyclable packaging with recyclable alternatives where possible. In 2024, 91% of our packaging by weight was fiber-based and fully recyclable, and 8% was plastic.
Our Sustainable Packaging Principles
Fit for purpose
Protect product from factory to consumer.
Appeal to our consumers.
Responsibly sourced
Utilize fiber from responsibly managed forests or recycled content sources.
Right sized
Remove unnecessary packaging.
Avoid empty spaces.
Optimize palletization.
Recyclable
Design for recyclability – no EPS or plastic packaging.
Leverage water or plant based inks, or boards with less coating.
Include recycling logos on pack to help our customers make the right decisions.
2024 Packaging Use
Achievements
- Removed expanded polystyrene (EPS) from Shark products
Goals
- Remove EPS from 25% of Ninja units in 2025